Booking Guidelines
Please read these guidelines before booking a shipment. They cover packing, liability, deposits, claims, and how we handle storage and payment at port.
Freight moves through ports, customs, and third-party hands. These guidelines exist to keep your shipment safe, your expectations realistic, and our service consistent for every customer. By booking with Jallow Transporters, you confirm you've read and accepted these terms.
All goods must be packed, sealed, wrapped, and protected by the customer before handover. Items submitted unpacked or inadequately protected may be refused at collection.
Minor cosmetic damage such as small scratches and dents that occur during normal handling and transit are not covered under our liability terms.
If goods have not been properly packed and protected by the customer, Jallow Transporters Ltd accepts no liability for damage in transit.
Customers must send clear photographs of all goods to Jallow Transporters before shipment. This protects both parties and supports any future claims process.
Customers must supply the full collection address (where freight is to be picked up) and the destination delivery address before booking is confirmed.
A storage fee of £3 per day applies if freight is not collected within 10 days of arrival at the destination port. This covers warehousing and yard fees we incur on your behalf.
Every item, box, barrel, or pallet must be clearly labelled with the recipient's name and a contactable phone number. Unlabelled freight may be delayed or held at port until ownership is verified.
A minimum deposit is required to confirm and reserve space on a container or air freight load. Bookings are not held without deposit.
The maximum claim payable for loss or damage to freight is £200. All claims must be submitted in writing within 12 months of the shipment date, with supporting evidence (photos, receipts, packing list).
We do not accept responsibility for any glass items, including televisions and screens. In the event of damage in transit, only the shipping fee for the affected item will be refunded — the value of the item itself is not covered.
All outstanding balances must be cleared on arrival of the container at the destination port. Payment cannot be deferred until after customs clearance.
Governing law
These booking guidelines and any contract for services with Jallow Transporters Ltd are governed by the laws of England and Wales. Any disputes will be handled in the UK courts unless otherwise agreed in writing.
If anything here is unclear, talk to us before booking. We'd rather answer the question than have you guess.
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Tell us the route, the weight, and when you need it there. We'll come back with a straight quote — usually the same day.
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